Return and Refund Policy

We want you to be fully satisfied with your purchase. Please read our policy carefully for returns and refunds:

Returns

• Returns are accepted within 7 days of delivery.
• Items must be unused, unworn, and in original condition with tags attached.
• To initiate a return, please contact our customer support team at the provided email with your order number and reason for return.
• Certain items, such as personalized or intimate apparel, are not eligible for return due to hygiene reasons.

Refunds

• Once your return is received and inspected, a refund will be processed within 5–7 business days.
• Refunds will be issued via the original payment method.
• Shipping charges are non-refundable unless the return is due to a defective or incorrect item.

Exchanges

• Exchanges are possible for size or color issues, subject to product availability.
• To request an exchange, contact our customer support team with your order details.

Damaged or Defective Items

• If you receive a damaged or defective product, please contact customer support within 48 hours of delivery.
• A replacement or full refund will be issued after verification.

Contact

For all return, refund, or exchange inquiries, reach out to customer support:

Email: rachanatailoringindustry@gmail.com

We strive to make your shopping experience smooth, safe, and satisfying.